Part Time -Customer Support Specialist

Superior Transport • Green Bay, WI

72d

About The Position

The Customer Support Specialist is responsible for the handling of freight claims data entry and follow-up, and the support of the day-to-day operations and execution of customer's transportation programs within Superior Transport & Logistics. The Customer Support Specialist will provide data entry support to the Customer Service Specialists, address external and internal customer service inquiries, load tendering, create shipping documents, trace shipments, audit and process carrier invoices. The Customer Support Specialist will also handle all aspects of company-wide freight claims. Duties also include (but are not limited to) daily performance reporting, process mapping and improvement, revenue and cost management and specific customer metrics reporting and management.

Requirements

• Customer service experience
• Experience handling freight claims in their entirety
• Proficiency with Microsoft Office Suite including Word and Excel
• Ability to type minimum of 40 wpm
• Organize and maintain desktop and paperwork accurately and efficiently
• Must be able to address customer concerns verbally and in writing with poise, professionalism and to the point

Responsibilities

• Provide extraordinary customer service and accurate and detailed information to the customers who contact Superior Transport & Logistics
• Process customer shipments, changes, and invoices according to established department policies and procedures
• Handle freight claims in entirety for all departments
• Work closely with the accounting department to resolve invoice items and claims payments
• Provide timely feedback to the company regarding service failures or customer concerns
• Partner with teammates to support all customer service expectations
• Perform other duties as requested

What This Job Offers

• Job Type: Part-time
• Industry: Support Activities for Transportation
• Education Level: No Education Listed
• Number of Employees: 11-50 employees