Part Time Customer Service Representative

Waste Connections

12d•$15 - $17

About The Position

As a Customer Service Representative, you’ll be the friendly voice and helpful problem-solver that ensures a positive experience for our customers. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

2+ years of high-volume customer service experience
Proficiency in Microsoft Word, Excel, and Outlook
Strong verbal and written communication skills
A proactive, solutions-oriented mindset
A team player who cares about safety, service, and community impact

Responsibilities

Answering incoming calls and assisting with new service requests, cancellations, and account changes
Accepting and processing customer payments
Investigating and resolving billing inquiries
Updating and maintaining customer account information
Collaborating with drivers, dispatch, and other team members to address service issues and customer needs