Part Time Customer Service Representative
Oak Brook Park District•Oak Brook, IL
•$16 - $17•Onsite
About The Position
The Tennis Center Customer Service Representative plays a crucial role in the daily operations of our Tennis Center. This position is responsible for providing exceptional customer service to both internal and external patrons, ensuring smooth operations, and maintaining a positive atmosphere. Reporting to the Tennis Center Customer Service Manager, this role involves various essential duties including customer interaction, facility upkeep, maintaining accurate records, and promoting safety initiatives.
Requirements
- Valid Illinois driver's license (Class D)
- Current CPR/AED/First Aid certification required or training provided by the Park District
Nice To Haves
- Bilingual Candidates Encouraged to Apply.
Responsibilities
- Provide accurate information to the customer.
- Establish and maintain a good working relationship with other employees.
- Communicate and collaborate with coworkers in all departments.
- Regularly communicate with the Tennis Center Assistant Manager on Park District matters.
- Work with other staff members to address facility, program and service issues.
- Accurately complete tasks in a timely manner.
- Make initiative to complete tasks with minimal assistance.
- Be familiar with facility operating hours, website content, program information, program changes (i.e., staffing, schedules, locations), special events, and other issues affecting customer service.
- Collect fees and balance cash receipts daily.
- Maintain accurate court sheets.
- Demonstrate good decision making and the ability to effectively deal with upset customers.
- Support the District’s safety initiative including adhering to policies and procedures, performing your job in a safe manner, attending required training, seeking additional training as needed, promptly reporting accidents/incidents, and proactively addressing hazards in the workplace.
- Attend staff meetings.
- Attend scheduled customer service training sessions.
- Assist with maintaining lounge areas, locker rooms, hallways and towel service.
Benefits
- 457(b) Retirement Savings Plan
- Continuing Education Assistance
- Central Park Campus Membership for the employee
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
