Part-time Customer Service Representative

Feed The Children • Oklahoma City, OK

348d • $16

About The Position

At Feed the Children, we recognize the value of outstanding people, and we are looking for compassionate changemakers to join our team. We pride ourselves on cultivating a collaborative workplace where employees experience productive and rewarding employment and feel engaged in our mission to end childhood hunger. Our passionate team shares a deep sense of purpose, and we dream big to solve complex problems and create positive impact in communities around the world. Feed the Children is recognized by Candid with its Platinum Seal of Transparency and is accredited by the BBB Wise Giving Alliance. The organization has received a 4-star rating from Charity Navigator and is consistently recognized on the Forbes Top 100 Charities list. We are currently in search of a Customer Service Representative (Donor Engagement Owner) to join our Global Experience Center team! The Customer Service Representative (Donor Engagement Owner) is the first point of contact for Feed the Children, every day in every way. The right candidate will go above and beyond, leaving our customer with a second to none experience. To achieve this high standard the Donor Engagement Owner will: answer calls to customer service and work to answer questions related to those calls. They will effectively communicate the vision of Feed the Children to our donors and work to solicit donations and promote current fundraising drives. They will be a first call resolution to our donors and assist each customer with the highest courtesy, attention and service, will never say "no", "pass" or ask the customer to "call back", as we take ownership and give the donor an outstanding experience.

Requirements

• High School or equivalent education required.
• 1+ year of experience in customer service in a call center environment or 1+ year customer service experience with completion of relevant coursework preferred.

Nice To Haves

• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Team Player: Works well as a member of a group.
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Responsibilities

• Answer calls to customer service and work to answer questions related to those calls.
• Effectively communicate the vision of Feed the Children to donors.
• Solicit donations and promote current fundraising drives.
• Provide first call resolution to donors and assist each customer with high courtesy and attention.
• Maintain professionalism and etiquette while meeting goals and raising funds.
• Maintain a working knowledge of programs, products, services, and promotions.
• Deliver individual production and customer service results by answering all calls and executing calls through to completion.
• Respond to questions in less than 2 hours if unable to meet demand on the current call.
• Maintain 90% Quality Experience Scores on all engagements.
• Ensure compliance with all relevant regulations and laws; maintain accountability standards to donors.
• Perform other customer service related duties as assigned.

Benefits

• Starting salary: $16.00/hr
• Monday through Friday ~ 8:00 am - 12:30 pm working hours.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees