Part-Time Customer Service Representative II
About The Position
Provides customer support to CoBank's internal and external customers. Processes financial transactions with attention to detail and a high level of quality. Works in a team environment with the ability to prioritize tasks to meet daily deadlines. Seeks to learn and implement process improvement best practice methodology and root cause analysis best practice when working on business and customer issues. This is a part-time position, up to 25 hours per week. Must be available between start time 7am-8am MST for 4 hours/day, 5 days/week.
Requirements
- High school diploma or GED required
- 2 years of experience, preferably in banking or financial services.
- A relevant combination of education and experience.
Responsibilities
- Responds to customer calls related to financial inquiries and technical assistance requests.
- Utilizes case tracking system to track and follow up on customer inquiries.
- Executes transactions in accordance with instructions from internal and external customers.
- Processes audit confirmations and/or calculates leasing contract buyouts.
- Completes specialized customer-specific reporting.
- Resolves problems in accordance with established expectations.
- Serves as "Mission Critical Personnel" for business continuity and reduced staffing scenarios.
- Supports two or more of the products and services provided by CoBank.
Benefits
- Careers with a purpose
- Time-Off Packages
- Competitive Compensation & Incentive
- Hybrid work model: flexible arrangements for most positions
- Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
- Robust associate training and development with CoBank University
- Tuition reimbursement for higher education up to $10k per year
- Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
- Associate Resource Groups: creating a culture of respect and inclusion
- Recognize a fellow associate through our GEM awards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
