Part-Time Customer Service Representative I - Solid Waste

City of Denton (TX) • Denton, TX

74d

About The Position

The position is responsible for assisting City of Denton customers by phone, electronically, and in person with payments, inquiries, and service requests in a friendly and professional manner. The role involves handling heavy phone traffic, performing routine office duties, and ensuring compliance with cash handling policies.

Requirements

• High School diploma or equivalent.
• One (1) year customer service experience.
• Six (6) months of cash handling experience.
• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

Responsibilities

• Handle heavy phone traffic for departments Citywide.
• Perform routine office duties, including providing phone, electronic and face-to-face support to customers.
• Process drop box payments, post payments, and handle incoming and outgoing mail.
• Assist with interdepartmental cash and reporting/tracking functions.
• Receive, maintain, and account for monies and provide payment receipts.
• Ensure compliance with the City of Denton and applicable department internal cash handling policies.
• Account for and balance cash drawer daily, prepare daily deposit for the bank.
• Process commercial account set ups and validate Tax IDs.
• Assist with projects and perform back-office assignments as needed.
• Assist peers with questions, errors, and escalated customer issues.
• Process internal and external customer requests for Solid Waste.
• Weigh-in and weigh-out customers on Weigh Station scales.
• Identify and screen waste materials being delivered to the landfill.
• Help customers understand waste disposal and Solid Waste rules and regulations.
• Enter accurate data into the Weigh Station software and produce reports.
• Assist with new application(s) and computer information system modifications.
• Assist at Home Chemical Collection Division, including greeting customers and sorting materials.
• Serve as a back-up to Team Leads or Weigh Station Supervisor in their absence.

Benefits

• Paid Vacation Days
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees