Part Time Customer Service Associate

Hertz • Fort Myers, FL

70d • $14

About The Position

The Part Time Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention, creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Requirements

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Nice To Haves

• Rental car experience is a plus.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction and retention.
• Handle and resolve customer issues at the counter with professionalism.
• Serve as the primary liaison for Net Promoter Score (NPS) communications and updates.
• Analyze NPS results to identify causes and implement improvement plans for guest satisfaction.
• Assist employees in understanding customer needs and provide coaching and feedback.
• Ensure compliance with corporate policies and procedures among all staff.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees