Part Time Customer Service Associate
About The Position
The Part Time Customer Service Associate is responsible for providing exceptional customer service to ensure satisfaction and retention, fostering a culture of empowerment among employees. This role involves achieving first contact resolution and enhancing the overall customer interaction experience at the location. The associate will promptly handle and resolve customer issues at the counter and manage returns with professionalism and hospitality. Key responsibilities include acting as the primary Net Promoter Score (NPS) liaison for the management team, communicating performance actions and decisions related to NPS, and analyzing NPS results to identify causes and implement plans for improving guest satisfaction. The associate will also contribute to service improvement by guiding, providing feedback, and coaching employees to better understand and meet customer needs. Additionally, they must ensure that all corporate policies and procedures are adhered to by staff.
Requirements
- 3+ years of demonstrated experience in customer service, with experience in operations and sales
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent relationship building and leadership skills
- Excellent problem-solving and decision-making skills
Nice To Haves
- Rental car experience a plus
Responsibilities
- Provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service
- Responsible for first contact resolution and the customer interaction experience within the location
- Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism
- Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score
- Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction
- Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed
- Ensures that all corporate policies and procedures are administered and followed by all staff
Benefits
- Up to 40% off the base rate of any standard Hertz rental
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
