Part Time Customer Experience Supervisor

TJX-posted 7 months ago
$14 - $15/Yr
Full-time • Entry Level
Rolla, MO
General Merchandise Retailers
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TJ Maxx W TJX Companies każdy dzień przynosi nowe możliwości rozwoju, zdobywania wiedzy i odnoszenia sukcesów. Będziesz częścią naszego energicznego zespołu, który stawia na różnorodność, współpracę i priorytetowo traktuje Twój rozwój. Niezależnie od tego, czy pracujesz w biurze, centrum dystrybucyjnym czy sklepie TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners lub TK Maxx, przed Tobą wiele możliwości do nauki, rozwoju i wywarcia pozytywnego wpływu. Dołącz do zespołu TJX - firmy, która znalazła się w rankingu „Fortune 100” i jest wiodącym sprzedawcą detalicznym działającym w modelu off-price na całym świecie.

  • Responsible for promoting an excellent customer experience.
  • Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
  • Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
  • Role models outstanding customer service.
  • Creates a positive internal and external customer experience.
  • Promotes a culture of honesty and integrity; maintains confidentiality.
  • Takes an active role in training and mentoring Associates on front end principles.
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience.
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
  • Provides and accepts recognition and constructive feedback.
  • Partners with Management on Associate training needs to increase effectiveness.
  • Ensures adherence to all labor laws, policies, and procedures.
  • Promotes credit and loyalty programs.
  • Supports and participates in store shrink reduction goals and programs.
  • Promotes safety awareness and maintains a safe environment.
  • Other duties as assigned.
  • Available to work flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques.
  • Capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others.
  • 1 year retail and 6 months of leadership experience.
  • Employee discounts.
  • Employee Assistance Program.
  • Smoking cessation assistance.
  • Bereavement leave.
  • 401(k) contributions for employees.
  • Childcare and mobile phone discounts.
  • Pet and legal insurance.
  • Credit union.
  • Referral bonuses.
  • Medical/dental/vision package.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short-term/long-term disability insurance.
  • Paid parental leave.
  • Paid vacation/sick leave.
  • Car/home insurance discounts.
  • Scholarship program.
  • Adoption assistance.
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