Part Time Customer Assistant Representative - Westbury, NY

Enterprise Mobility • Hicksville, NY

395d • $37,960 - $37,960

About The Position

The Customer Assistance Representative Sr (CAR) role is focused on delivering exceptional customer service in a non-airport branch location. The position involves assisting both internal and external customers primarily face-to-face, providing administrative support, and acting as a rental back-up. The CAR will gain practical knowledge through local training and hands-on experience, ensuring customer satisfaction and efficient branch operations.

Requirements

• Must be at least 18 years old.
• Must have two years college experience OR at least two years of customer service experience.
• Must have a high school diploma or GED.
• The ability to operate a motor vehicle is an essential function of this position.
• Applicants must have a valid, unrestricted driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and speak English.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use proper statement to determine if vehicle is being returned with a full tank of gas.
• Complete a service alert for any mechanical and/or body damage communicated by the customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Benefits

• Yearly merit increases based on performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED