Part-Time CSOC Dispatcher

E. & J. Gallo Winery • Modesto, CA

9h • $21 - $28 • Onsite

About The Position

Join our Corporate Security team as a Security Operations Dispatcher and be part of a collaborative group that protects people, property and company assets across our sites. Under general supervision, you will monitor computer-based security systems in the Operational Center, initiate and coordinate responses to alarms or incidents, dispatch internal and external personnel, and follow tactical procedures through to resolution. You’ll communicate clearly and professionally with police, fire and emergency services as well as Security leadership, officers and senior management, documenting events and developing reports or special projects as assigned. This role values judgment, discretion and ownership: you’ll identify maintenance issues, coordinate repairs with Alarm and Fire Technicians, assist with preventive testing, monitor vehicle and pedestrian flow, and support scheduling for Executive Drivers and Security staff when needed. You’ll exercise confidentiality, comply with quality, environmental and safety requirements, and maintain reliable attendance. We look for people who demonstrate intrapreneurship—thinking boldly, taking initiative, learning from mistakes—and who hold themselves and others accountable while fostering respectful, effective relationships. We are committed to an inclusive workplace where diverse perspectives strengthen our work. If you bring strong communication skills, attention to detail, and a calm, decisive approach to incident coordination, you’ll thrive here. Join us and help ensure a safe, secure environment across the company while growing your skills in a supportive, innovative team.

Requirements

• High school diploma or State-issued equivalency certificate plus 1 year of customer service, call center, or operator/receptionist experience; OR High school diploma or State-issued equivalency certificate plus 1 year of security, military, or law enforcement experience OR Associate’s degree in Criminal Justice.
• Candidate is required to have a valid driver’s license, a safe driving record and reliable vehicle (if applicable) at the time of hire. This position will undergo a motor vehicle check (MVR) to confirm a history of safe and responsible driving. If needed, candidate must obtain the appropriate state driver’s license based on the position’s location within 30 days of hire.
• Required to work rotating or fixed shifts (includes nights, weekends, and holidays).
• Required to work overtime when necessary.
• Experience with MS Office.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

Nice To Haves

• High school diploma or State-issued equivalency certificate plus 3 years of customer service, call center, or operator/receptionist experience reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency certificate plus 3 years of security, military, or law enforcement experience reflecting increasing levels of responsibility.
• Bachelor's degree.
• Experience with computer assisted dispatch or other emergency computer aided dispatching software.
• Experience with MS Excel, MS Outlook and MS Access.
• Experience interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Experience writing routine reports and correspondence.
• Experience speaking effectively before groups of customers or employees of organizations.

Responsibilities

• Monitor computer-based security systems in the Operational Center.
• Initiate and coordinate responses to alarms or incidents.
• Dispatch internal and external personnel.
• Follow tactical procedures through to resolution.
• Communicate clearly and professionally with police, fire and emergency services as well as Security leadership, officers and senior management.
• Document events and develop reports or special projects as assigned.
• Identify maintenance issues.
• Coordinate repairs with Alarm and Fire Technicians.
• Assist with preventive testing.
• Monitor vehicle and pedestrian flow.
• Support scheduling for Executive Drivers and Security staff when needed.
• Exercise confidentiality.
• Comply with quality, environmental and safety requirements.
• Maintain reliable attendance.

Benefits

• We are committed to providing competitive compensation, perks, and a culture that supports your well-being.
• Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees