Key responsibilities · Greeting passengers and providing a seamless check-in and ticketing experience · Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees · Ensure passenger information is processed accurately and flights are sent out on time · Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions · May work in the Baggage Service Office to track the location of baggage and handle passenger questions · Comfortable working with computers, mobile devices, and new technologies · Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage · Maintaining composure and managing issues while not taking customer frustration personally. · Read and interpret checked baggage tags, and cargo labels · Prepping and securing the aircraft for the next flight · Use radio electronic devices to communicate with co-workers or flight crew · Ensure compliance with airline and Federal Aviation Administration (FAA) regulations and policies · Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift · May require lifting over 100 items for a single aircraft · Push/pull loaded and empty carts during loading/unloading operations · Ascend/descend jet-way stairs while carrying baggage · Bend/stoop and crawl to move and stack/unstack cargo in aircraft · Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage · Cleaning of the interior of the aircraft, clean and service aircraft lavatories · Work outdoors in all temperatures and weather conditions Qualifications and minimum requirements · Must be at least 18 years old · Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check · Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check · Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need. · Comfortable working with computers, mobile devices, and new technologies · Must be able to read, write, fluently speak, and understand the English language · Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs. · Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces · Authorized to work in the United States without sponsorship