E) Staff

Rural Health Group•Roanoke Rapids, NC

About The Position

This is a grant funded position that is projected to end May 2026. Our Community Outreach/Enrollment (O/E) Staff are integral members of the Rural Health Group team who will provide outreach and enrollment assistance to uninsured individuals living in our six-county service area. In-reach will be conducted by contacting all uninsured patients seen in the last 24 months, coordinating an eligibility screening with the patient and enrolling those who qualify. When new uninsured patients present to any of the 12 clinics in our system, front desk staff will contact O/E staff to conduct eligibility screening. Community-wide outreach and enrollment will occur in areas where low income populations work, live and shop. Specifically, working collaboratively with local schools Rural Health Group O/E staff will conduct screenings during PTA meetings, school events and onsite at our school-based health centers. Working with employers in retail and food service, Rural Health Group O/E staff will provide "Lunch and Learn" presentations at area businesses to raise awareness as well as screen/enroll people for the health insurance marketplace. In the local emergency department and during discharge planning, Rural Health Group will have O/E staff onsite to screen/enroll uninsured. This is done collaboratively with NC Community Health Center Association to coordinate services with other FQHCs, free clinics, and hospitals working on screening and enrollment. Monthly coordination meetings have been established with the four FQHCs located contiguously with Rural Health Group's service area to leverage resources and reduce duplication of efforts. In addition, working closely with hospital case managers and discharge planners, Rural Health Group O/E staff will identify uninsured patients who would benefit from screening/enrollment visit. Provides services for the following Rural Health Group six-county catchment area: Edgecombe, Franklin, Halifax, Northampton, Vance and Warren.

Requirements

Comfortable working with Aged, Blind, Disabled, and Severely Mentally Ill populations.
Able to motivate and empower vulnerable populations.
Reduces barriers by improving linkages to services.
Knowledgeable of local health and social services.
Able to maintain patient respect and dignity while displaying maturity, empathy, ethics, and professionalism.
Excellent verbal and written communication skills.
Maintains confidentiality and complies with Health Insurance Portability and Accountability Act (HIPAA).
Ability to establish and maintain positive and effective work relationships with patients, providers, co-workers, superiors, and the public
Federal and State Criminal Background Checks and Drug Screen required for all positions.
Influenza vaccination is a condition of employment.
After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

Nice To Haves

Bilingual (Spanish) is a plus, but not required; applicants who may serve in a translating capacity will be required to take a language assessment.

Responsibilities

Completes all required and applicable federal and/or state consumer assistance trainings.
Assists individuals in any part of the enrollment process (i.e. being educated about affordable insurance coverage options, setting up profile in the portal, filling affordability assistance information, receiving an eligibility determination, and/or enrolling in affordable health insurance.
Provides accurate information to patients and their families.
Develops trusting and caring relationships with patients.
Provides cultural mediation between communities and health and human service system.
Provides informal counseling and social support.
Provides culturally appropriate health education.
Advocates for individual and community needs.
Assures people get the services they need.
Builds individual and community capacity.
Communicates effectively in a culturally sensitive way.
Works independently and as part of a team.
Comfortable working with Aged, Blind, Disabled, and Severely Mentally Ill populations.
Able to motivate and empower vulnerable populations.
Reduces barriers by improving linkages to services.
Knowledgeable of local health and social services.
Able to maintain patient respect and dignity while displaying maturity, empathy, ethics, and professionalism.
Excellent verbal and written communication skills.
Maintains confidentiality and complies with Health Insurance Portability and Accountability Act (HIPAA).
Ability to establish and maintain positive and effective work relationships with patients, providers, co-workers, superiors, and the public