Part-time Community Navigator (San Jose)

Ounce of Care • CA

95d • $24 - $28

About The Position

Ounce Community Navigators are critical members of the team, serving as the face of Ounce within the community. You will be working directly with residents, our housing & community partners, and our broader team to deliver better care & services within affordable housing. This a part-time role, with 8 hours/week required onsite. In this role you will be a: Outreach & Engagement Specialist: You will proactively engage residents within affordable housing communities, building trust in Ounce's mission. You will find creative ways to engage residents, including door-to-door flyering, hosting community events, tabling, and phone-based outreach. Benefits Specialist & Service Coordinator: You will help residents by scheduling doctor’s appointments, helping them apply for benefits they may be eligible for (e.g., SNAP, TANF, LIHEAP), and acting as their health & wellness advocate. You can balance multiple responsibilities & tasks at once, make and track referrals within our technology platform, and follow through with residents promptly. Relationship Builder: As the face of Ounce within the community, you’ll build trust & respect with residents, convene & listen to residents, and identify their needs proactively. You’ll also work closely with community partners across the San Jose area, ensuring our residents have access to high quality services and are treated with respect and empathy.

Requirements

• Experience navigating government benefits (e.g., SNAP, TANF, LIHEAP, Medicaid).
• Experience coordinating care to local organizations.
• Excitement for 'boots on the ground' opportunities, including community organizing.
• Enjoyment of customer-service roles.
• Understanding of the unique opportunities and challenges affordable housing residents face.

Nice To Haves

• Ideally, have lived in the area and/or worked in a community-based role.

Responsibilities

• Proactively engage residents within affordable housing communities.
• Build trust in Ounce's mission.
• Find creative ways to engage residents, including door-to-door flyering, hosting community events, tabling, and phone-based outreach.
• Help residents by scheduling doctor’s appointments.
• Assist residents in applying for benefits they may be eligible for (e.g., SNAP, TANF, LIHEAP).
• Act as a health & wellness advocate for residents.
• Balance multiple responsibilities & tasks.
• Make and track referrals within our technology platform.
• Follow through with residents promptly.
• Build trust & respect with residents.
• Convene & listen to residents to identify their needs proactively.
• Work closely with community partners across the San Jose area.

Benefits

• Part-time role with flexible scheduling (8 hours/week).
• Hourly rate of $24-$28 per hour.

What This Job Offers

• Job Type: Part-time
• Number of Employees: 11-50 employees