Part-Time Community Hub Associate

Figs • Chicago, IL

76d • $16 - $18

About The Position

FIGS is looking for a 100% awesome, capable, and experienced Part-Time Community Hub Associate. In this role, you'll represent the FIGS brand, blending customer service with back-of-house operations to create a seamless and memorable shopping experience. Reporting to the Store General Manager, you'll work both on the sales floor and in the stockroom - supporting customers, elevating the in-store environment, and living out our mission every day.

Requirements

• Previous retail and/or stockroom experience with a strong focus on customer service.
• Excellent communication and interpersonal skills to engage customers and collaborate with team members.
• Ability to lift 5-50 lbs, unpack and organize inventory, and walk an average of 12,000 steps per shift.
• Basic computer skills, retail math knowledge, and experience with POS systems (Shopify preferred).
• Action-oriented, detail-focused, and able to manage multiple tasks in a fast-paced environment.
• Availability to work on Black Friday and during the entire holiday season, starting the second week of December through the holidays.

Nice To Haves

• Knows how to have fun and boost positive vibes.
• Comfortable in a fast-paced, ever changing environment.
• Embodies FIGS brand ethos through and through.

Responsibilities

• Greet and assist customers, offering product knowledge and guidance on FIGS' styles, colors, and sizes to meet their needs.
• Share FIGS' brand story and mission with visitors, fostering a connection with our healthcare-focused community.
• Support customer transactions including purchases, returns, and exchanges; assist with online orders placed in-store.
• Collaborate in planning and executing in-store events and initiatives to engage our customer community.
• Organize and maintain the sales floor to reflect FIGS' standards, ensuring products are well-stocked and displayed beautifully.
• Manage back-of-house tasks such as receiving, inspecting, and organizing inventory, and ensure the stockroom is efficient and orderly.
• Assist with regular inventory counts, identify replenishment needs, and communicate these to the leadership team.
• Adhere to store safety protocols and support a safe, secure environment for team members and customers.
• Report potential issues or inventory concerns to management.

Benefits

• Hourly rate between $16 and $18, determined based on relevant skills, qualifications, and years of experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Apparel Manufacturing
• Number of Employees: 251-500 employees