Part-Time Community and Student Engagement Specialist

NWTC • Green Bay, WI

101d • $16

About The Position

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships. The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community. You belong here. See why you will love working at NWTC.

Requirements

• Associate Degree
• Two years related work experience
• Proficiency in Microsoft Office Suite, OneNote, Instant Messaging, electronic calendar system and data management system (Workday preferred)
• Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Demonstrate behaviors and actions that create respectful environments and services for all, and the ability to work effectively across differences in background and experience.

Responsibilities

• Serve as the first point of contact to greet internal and external customers in an appropriate manner using various modalities.
• Create student accounts and update student information in applicable information systems.
• Assist students in accessing and navigating their self-service portal, applying to a program, understanding admission program requirements, scheduling appointments, enrolling for courses, etc.
• Assist students in understanding the financial aid process and completing required documentation as well as analyzing accounts to determine charges for services, collect payment, arrange for billing, etc.
• Utilize resources and internal systems to resolve customer inquiries.
• Use coaching framework to assess student and customer needs, offer clear communication of resources and processes, and engage in dialogue to ensure customer understanding of action plan or referrals to other departments as deemed necessary.
• Provide additional support to Enrollment Services department deemed necessary for student success.

Benefits

• High-quality compensation and benefits package
• Professional development opportunities

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree
• Number of Employees: 11-50 employees