Part-Time Client Services Specialist (Bilingual Preferred)

Pat's Place Child Advocacy Center • Charlotte, NC

385d • $36,400 - $36,400

About The Position

The Client Services Specialist (CSS) at Pat's Place Child Advocacy Center plays a crucial role in providing support to clients, families, and agency partners within a child-friendly environment. This part-time position involves greeting and assisting children and families, ensuring their safety and comfort, and providing administrative support to program personnel. The CSS is responsible for maintaining a welcoming atmosphere and facilitating access to services while utilizing trauma-informed skills to support children and caregivers.

Requirements

• High school diploma or GED is required.
• Two or more years of experience working with children and families.
• Proficiency in Microsoft Office.

Nice To Haves

• Bilingual in Spanish and English is preferred.
• Some post-high school training or education in child development, psychology, or social work.

Responsibilities

• Greet children and families at both sites and welcome partners and visitors to the Center.
• Ensure a child-friendly environment for children and families receiving services.
• Monitor and supervise children in the waiting room to ensure their safety.
• Provide support to children in the Mental Health program using various forms of self-expression.
• Receive calls from parents and community members seeking support and information related to child abuse and services.
• Oversee the facility to ensure safety and comfort for clients and visitors.
• Manage clinical appointment calendar and confirm appointments with caregivers.
• Assist program personnel with the creation of therapeutic activities and input client service data.
• Participate in team meetings and other program and agency events.

Benefits

• Competitive hourly wage starting at $17.50/hour.
• Flexible work hours with approximately 16 hours per week, including some evenings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED