Part-Time Client Service Specialist

Community State Bank, Avilla IN•Fort Wayne, IN

9d•Onsite

About The Position

Community State Bank is seeking a Part-Time Client Service Specialist to join our dynamic Retail Banking team at our Fort Wayne, Indiana branch. The ideal candidate would generally work Monday through Friday 8:00-5:30 with a fluctuation of hours and every other Saturday 8:30-12:00 averaging about 25 hours per week. Prior customer service and cash handling experience is helpful. Prior banking experience is not required. Job Title: Part-Time Client Service Specialist Trainee Reports To: Client Service Manager Supervises: None Division: Retail FLSA Classification: Non-Exempt Pay Rate: Hourly Position Purpose: The Client Service Specialist (CSS) Trainee position is an entry level front-line position. The CSS Trainee will be trained to become a CSS I and will be responsible for providing exceptional client service while handling basic front-line client transactions and inquiries.

Requirements

Education: A high school diploma or equivalent required.
Experience: No banking experience required. Customer service and cash handling experience preferred.
Skills: Professional verbal and written communication skills; ability to type at least 30 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed.

Nice To Haves

Customer service and cash handling experience preferred.

Responsibilities

CSB Cultural Expectations Commit to learning, integrating, and modeling CSB’s ‘I CREATE’ core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality
Align to bank-wide vision, mission, and business objectives
Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies
General Job Duties Practice an exceptional standard of client service/hospitality
Maintain a “client first” approach for both external and internal customers
Create an observably positive experience for clients
Work with teammates to create a collaborative environment in serving the customer
Support and celebrate teammates’ growth
Adhere to schedule (timeliness)
Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration of the ever-changing landscape of staffing, training, and process improvement
Be willing to ask questions in order to balance the risk to the bank and meeting customer needs
Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance
Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues
Exhibit a willingness to ask for help when necessary and offer it when needed
Learn all basic client service transactions, including deposits, withdrawals, payments, cashier’s checks, money orders, check cashing, etc.
Learn how to adhere to signing and transaction authority limits, branch security requirements, cash handling security procedures, and dual control procedures
Begin to learn signs of fraud and watch for fraudulent cash and transaction activity in order to protect the bank and clients
Begin to learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc.
Complete CSS Trainee training and begin CSS I training within 3-6 months of position start date