Part Time Client Service Associate

Independent Bank • Caro, MI

69d

About The Position

At Independent Bank, we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. We also recognize the importance of career growth, which is why we are proud to offer an exciting and fulfilling Career Path for all of our Retail Branch employees. Whether you're an experienced banking professional, or excited to begin a lucrative career in banking, our Career Path offers self-directed growth opportunities allowing for the freedom and flexibility to advance at your own pace. This Career Path covers everything from conducting financial transactions, to educating clients on products and services, building client rapport, and even originating client loans.

Requirements

• High school diploma or equivalent education is required.
• Outstanding client service skills.
• 1+ years of community banking experience for Client Service Associate 2.
• 2+ years of community banking experience or high level customer service and cash handling experience for Client Service Specialist.
• 3+ years of community banking experience for Client Service Expert.
• NMLS registration under the SAFE Act of 2008 for Client Service Expert.
• Ability to thrive in a fast-paced and rapidly changing environment.
• Excellent interpersonal, presentation, and communication skills.

Nice To Haves

• Cash handling experience is preferred, but not required.
• Ability to adapt and adjust to new ideas, processes, workflows, and systems.

Responsibilities

• Provide incomparable service to clients every day.
• Assist clients with transaction services and provide solutions in a friendly and efficient manner.
• Deliver financial solutions to clients utilizing Independent Bank products and services.
• Gain an understanding of the basic framework of Independent Bank accounts.
• Become skilled in conducting different types of transactions for clients.
• Utilize all available technology to perform daily tasks.
• Demonstrate Independent Bank digital products and services fluently.
• Take consumer loan applications in response to client inquiries.
• Responsible for advanced branch operations tasks such as client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.
• Participate in IB Edge Sales Management routines.

Benefits

• Competitive hourly pay.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Numerous advancement opportunities with structured, personalized career paths and mentoring.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Extensive training on all areas and aspects of the banking field.
• Community-focused events and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED