Part-Time Call Center/Party Planner

CEC Entertainment • Irving, TX

50d

About The Position

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! Job Description CEC Entertainment is currently recruiting Part-Time Call Center/Party Planners to join our rockstar team. CEC Entertainment dedicates itself to ensuring that Chuck E. Cheese’s is the premier family dining and entertainment restaurant in the WORLD! If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of sales professionals supporting our Birthday and Party celebrations, please submit your resume for consideration today! Hours of operation are 9:00AM to 7:00PM. Must have open availability for evening and weekends. We offer a fun and rewarding environment with set schedules, monthly contests, a casual dress code, a 50% meal discount in DFW, and are a Work Today, Get Paid Tomorrow employer!!

Requirements

• High school diploma or equivalent required. Post-high school education is a plus. In lieu of an H.S. Diploma and 1-year experience, a candidate may currently have been enrolled in a High School Vocational Program or attending College.
• 1 year of call center/customer service experience highly preferred. Call Center experience is a plus.
• Clear verbal communication, written communication, and reading comprehension in English and Spanish required.
• Basic computer skills (i.e. typing -35 wpm, data entry, Internet savvy, MS Windows, and Outlook).
• Strong interpersonal and customer service skills with a sales mentality.
• Ability to accurately interpret information, demonstrate problem-solving skills and analytical thinking.
• Ability to work under pressure and maintain a friendly and customer service orientated persona.
• Ability to work efficiently both independently and as part of a team.
• Ability to prioritize work to meet deadlines and productivity goals.
• Must be able to sit in a chair for extended periods of time.
• Must be able to regularly speak and hear via telephone headset.
• Must be able to regularly type on a keyboard and use computer mouse.

Responsibilities

• Able to work a flexible schedule, including weekends, to support business needs.
• Take incoming telephone calls from our Chuck E. Cheese guests; discuss location information, options for birthday parties, and organizational parties; assist guests in scheduling fundraising events.
• Responds appropriately to our Chuck E. Cheese guest objections and questions.
• Delivers accurate description of service regarding birthday parties and fundraising campaigns.
• Records each call by accurately documenting status and comments in the appropriate database or platform.
• Increase birthday party sales by delivering excellent customer service and upselling our party package options.
• Minimize guests’ hold times by following all processes.
• Performs other duties and aid co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.

Benefits

• Work Today, Get Paid Tomorrow” program. Don’t wait between paychecks anymore!
• Employee meal discounts
• Perks & Discount programs
• Employee Referral Program
• CEC Cares Fund (program to assist employees during catastrophes)
• Voluntary Medical benefits offered.
• CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package.
• We also offer job training and career growth opportunities.
• Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED