Part Time Call Center Appointment Setter (Inbound & Outbound Calls)

Bath Concepts Independent Dealers•Chesapeake, VA

5d•$14 - $15•Onsite

About The Position

Join the elite team at Exterior Source | Bath Source, a trusted name in home improvement and a proud part of our community for over 30 years. We’ve built our reputation on quality, integrity, and results—and our customers know they can count on us. As we continue to grow, we’re looking for driven, dependable people who enjoy helping others, staying organized, and hitting clear goals. If you thrive in a fast-paced environment and like talking with homeowners, we’d love to hear from you. If you bring a strong sense of discipline, reliability, and leadership from past experiences, you’ll fit right in—those strengths translate extremely well in this role.

Requirements

Friendly, coachable self-starters who are motivated by personal and team success.
Strong communication skills (verbal and written) and a professional phone presence.
Comfortable using a computer, email, and basic tools such as Microsoft Office (or similar).
Ability to learn and consistently use CRM/appointment scheduling software (training provided).
A positive, can-do attitude and team-oriented mindset.
High school diploma or equivalent required.

Nice To Haves

Call center, scheduling, hospitality, or inside sales experience is a plus—but not required.

Responsibilities

Make outbound calls and handle inbound inquiries from homeowners interested in our home improvement services.
Use a proven script and process to schedule in-home consultations with our Project Specialists.
Accurately enter notes, outcomes, and appointments into our scheduling/CRM system.
Consistently meet performance goals tied to call volume, contact rate, and appointment setting.
Provide excellent customer service with confidence, professionalism, and enthusiasm.
Participate in regular coaching and training to sharpen your skills and improve results.