Part Time Bridal Sales

David's Bridal•Rochester, NY

3h•Onsite

About The Position

At David’s Bridal, the company empowers customers and employees to find the perfect event or wedding dress and a fitting career. The company dominates its product category, selling 1 out of 3 items and maintaining high customer service scores. The Stylist is responsible for providing a positive, friendly, empathetic, and professional selling experience, delivering 5-Star Customer Service, achieving sales goals and productivity by following the 5-Step Selling Process, and performing store presentation and operational duties. Stylists report to the Store Manager in partnership with the Sales Manager and act as brand ambassadors, embodying David’s Bridal values and success factors. The company is committed to Diversity, Equity, and Inclusion, aiming for a representative workforce and a culture that celebrates all forms of diversity. They encourage applications from all qualified candidates and accommodate persons with disabilities.

Requirements

High school diploma or an equivalent degree.
Ability to stand, walk, and sit for extended periods of time.
Ability to reach for tools and objects with hands and arms.
Ability to climb stairs.
Ability to stoop, kneel, crouch, or crawl.
Ability to talk to and hear customers.
Ability to occasionally lift to 25 pounds.
Ability to see up close and at a distance, as well as use peripheral vision and depth perception.
Ability to look at, read, and use a computer and electronic devices for long periods of time.

Nice To Haves

1 -2 years prior retail experience in an apparel, service or specialty store environment.
Prior experience with computerized POS system.

Responsibilities

Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system).
Use iPad tools to research and enthusiastically communicate this information to the customer.
Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service.
Proactively address customer concerns with confidence.
Know when to escalate and partner with leadership team.
Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical).
Strive to identify the perfect gown/dress in the customer’s first three try-ons.
Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales.
Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses.
Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments.
Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience.
Reports any broken or damaged equipment to store management.
Maintains high dress code standards for her/himself per the Dress Code.
Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events.
Respond promptly to all customer questions providing product and service information.
Build relationships to meet or exceed customer satisfaction and loyalty.
Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
Maintain knowledge of and follow procedures for special order dresses.
Consistently achieve a 65% or greater platform conversion.
Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%.
Sets come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl.
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
Strive to become a Circle of Excellence member by exceeding sales targets.
Execute new processes, behaviors, contests and programs as assigned.
Perform duties and tasks as assigned by store management including: Promotion and sign set up, Merchandising and visual changes, Markdowns and inventory counts.
Actively support the store team to achieve sales, service and operational goals.
Accurately clock in and out for all scheduled shifts, breaks and meals.
Follow all loss prevention, security processes and policies.
Focus on own development and learning, complete all training as assigned for on-going development.
Celebrate successes of team members.
Share sales expertise and product knowledge with fellow stylists.
Open to coaching and feedback to improve behaviors and/or processes.
Capitalize on feedback from coaching conversations with managers.
Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum.

Benefits

Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Referral Incentive Program
Generous Dream Maker Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance