About the position
Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives-not the other way around. As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We're not just looking to fill open positions-we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.
Responsibilities
- Connect with customers and assist them with technology challenges and banking services.
- Determine personal and business financial needs to reduce customer financial anxiety.
- Ensure compliance with audit and security policies and procedures.
- Support customers in all areas of the branch, including cash handling and service needs.
- Improve the overall retail customer experience with fewer handoffs.
- Educate customers on Capital One's products, services, and experiences.
- Research and answer customer inquiries to enhance retention and engagement.
- Travel between branches in the assigned local area.
Requirements
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales or Customer Service experience.
- At least 6 months of cash handling experience.
Nice-to-haves
- Associate's degree.
- 2+ years of Retail, Sales, or Banking Experience.
Benefits
- Comprehensive health benefits.
- Financial benefits.
- Inclusive benefits supporting total well-being.
