Part-time Box Office and Concessions Staff

Champaign Park District • Champaign, IL

243d • $16

About The Position

The Box Office & Concessions Staff provide customer service, ticketing, and concessions support at the Virginia Theatre. They assist patrons with ticket sales, event inquiries, and concessions purchases, ensuring a smooth and welcoming experience for all guests.

Requirements

• Must be at least 16 years of age.
• Must have some customer service experience.
• Demonstrated organizational and cash handling skills.
• Proficiency in computer use, including MS Word and Excel.
• Effective verbal communication skills.
• Ability to work harmoniously with the public and staff.

Nice To Haves

• First Aid, AED, and CPR Certification.
• Heads Up Concussion training.
• Harassment prevention training.
• Bloodborne pathogen training.
• Recreation software system training.
• Ticketing software training.
• Illinois Food Handlers Certification.
• Facility training.

Responsibilities

• Assist patrons with ticket sales, will-call pickup, and seating inquiries both in advance and on event days.
• Process phone, online, and in-person transactions accurately and efficiently.
• Maintain up-to-date knowledge of theatre events, ticket pricing, and seating policies to provide accurate information to patrons.
• Oversee concessions operations, ensuring compliance with health and safety regulations.
• Monitor and maintain inventory levels for concessions, tracking stock, sales, and restocking as needed.
• Troubleshoot ticketing system issues and provide recommendations for improvements.
• Deliver exceptional customer service, ensuring a positive guest experience at all touchpoints.
• Comply with equal opportunity and harassment laws, policies and procedures.
• Follow all Champaign Park District safety policies and perform all work in a manner that ensures the safety of oneself, the public, and fellow employees.
• Demonstrate a high level of professionalism and discretion in all interactions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administration of Environmental Quality Programs
• Education Level: No Education Listed