Part-time Blount Center Support Specialist

Santa Fe College•Gainesville, FL

21h

About The Position

The Charles L. Blount Center and Blount Hall serve as outreach and educational facilities in the heart of downtown Gainesville, and are close to the University of Florida, UF Innovate, CareerSource, and East Gainesville. At the Blount Center, you can take classes toward an A.A. degree, continue your education in Community or Continuing Education classes, or complete your GED. Blount Hall is home to the College’s Bachelor’s, A.S. degree and certificate programs in Business Programs and Information Technology Education (ITE). Additionally, the Center for Innovation and Economic Development (CIED) provides services for startup companies that drive the innovation economy in Gainesville. The Blount Center is seeking an organized, punctual, and reliable part-time Support Specialist to provide administrative support through professional customer service, record maintenance, and assuming responsibility for a variety of activities that are very specific to the area assigned. The Support Specialist will complete a wide range of basic office support and assist with the general coordination of day-to-day operations through student support, room reservations, and other program and academic support tasks. Additionally, this position requires flexible availability including early mornings, evenings, and some weekends and will typically work 25-30 hours per week and will work no more than 30 hours unless special notice has been given. At no time will you asked to work overtime without prior approval from the Blount Center Director.

Requirements

A high school diploma or equivalent with two (2) years of related work experience or a combination of completed education and/or related work experience equal to two (2) years.
A criminal background check will be conducted.
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization. Ability to work in a multi-cultural environment.
Organization & Time Management – able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.
Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.
Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related activities.

Nice To Haves

Exceptional customer service skills with prior customer service and public relations experience preferred.

Responsibilities

Provides support activities for the Blount Center, such as answering telephones, assisting in the preparation for special events, scheduling appointments, or assisting students, college employees and the public by responding to concerns/inquiries and providing some front-line level of resolution while making appropriate referrals as necessary.
Assists in the planning and coordination of special events, which may include logistics, contracts, staffing, hospitality, etc.
May assist students with application and enrollment processes and provides department specific aid and guidance as appropriate.
Communicates, collaborates, and maintains relationships with internal and external community constituents.
Distributes correspondence and other materials to department staff and faculty.
Acts as a liaison for event needs with vendors and other campus entities; execute policies and procedures related to reservations.
Builds and maintains a comprehensive database of industry contacts, vendors, and spaces at Blount Center with multiple layouts.
Provides administrative support making travel arrangements, department purchasing, inventory, and requisitioning of supplies, equipment, and furniture.
Reconciles department budget reports by compiling and logging supporting documentation records.
Assists in the billing and collections process.
Assists with the management and maintenance of facilities, which may include arranging for corrective and preventative maintenance or ensuring cleanliness and sterile conditions.
Submit work orders for additional services (facilities team, IT team, police dept).
May open, secure, and maintain schedules for rooms, labs, and lecture halls.
May schedule or assist in scheduling appointments, meetings, and/or conferences and maintains awareness of event schedules and building activity.
Conduct event logistics planning meetings in the absence of Office Supervisor; assist in preparing pre/post planning meeting files (estimates, diagrams, etc.)
Attends mandatory department meetings, trainings, and events.
May interview, hire, schedule, and supervise the work of other employees.
Maintains confidentiality and security of student and/or department records and other sensitive information.
May assist in the development or upkeep of the department webpage.
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
Provides service excellence through courteous, informed, accessible, and professional engagement
Performs other duties as assigned.