Part-Time Bilingual Teller in Miami, FL at Quail Roost Dr

Western Union

1d•Onsite

About The Position

As a Front Line Associate (FLA), you will be responsible for maintaining guest services and providing valuable customer service. Western Union values in-person collaboration, problem solving, and ideation whenever possible, believing this fosters common ways of working and supports how they execute initiatives for their customers. Due to the nature of this role, the expectation is to work from the office full time. Western Union is more than a trusted name in global payments, moving beyond remittances, beyond cash, and beyond the expectations of their customers. Their talented teams enable them to transform into a digital-first company, built on the strength of their retail foundation and powered by next-generation payments, all with the goal of helping people prosper. They are committed to shaping the next generation of financial experiences.

Requirements

Prior experience in customer service
Prior experience handling financial transactions
Fluency in both English and Spanish, with strong communication skills in both languages required
Experience working with Microsoft Office Suite and general computer literacy

Responsibilities

Maintain guest services and providing valuable customer service
Deliver exceptional guest service, ensuring a positive customer experience in line with company standards
Process money transfer transactions and efficiently manage cash register operations
Uphold loss prevention protocols, strictly adhering to company policies and store standards
Handle money transfer procedures and related services, ensuring accuracy and compliance
Manage company funds, ensuring precise reconciliation with daily receipts and records
Implement strong security measures to safeguard company funds and maintain financial integrity
Perform daily reconciliation of money transfers to ensure accuracy and transparency
Provide timely and accurate updates to customers regarding the status of their orders