Part-Time Bilingual Help 365 Bronx Case Manager(English/Spanish)

NY Common Pantry • New York, NY

113d • $21

About The Position

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion. NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach to reach over 122,000 distinct people -- over 729,000 visitors each year. Last year, we served over 11 million meals. Through an array of programs that we offer, we look to establish long-term stability for those we serve. The Part-Time Bilingual Help 365 Bronx Case manager (English/Spanish) will meet with new individuals/families and existing Pantry Members to process intakes for the Choice Pantry Bronx program. The Part-Time Bilingual Help 365 Bronx Case manager (English/Spanish) will provide the membership cards and orient the members on the rules and regulations of the program. During the intake or re-certification process the Part-Time Bilingual Help 365 Bronx Case manager (English/Spanish) will also conduct screenings for entitlements and/or benefits; assist with acquiring benefits such as Food Stamps, Medicaid, Public Assistance, or Social Security Supplemental Income or make employment referrals; confirm acquisition of benefits and/or entitlements; and provide assistance with accessing the appropriate resources to prevent families from being evicted from their homes. The Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) will report to the Help 365 Bronx Senior Case Manager at the 1290 Hoe Ave, Bronx, NY 10459 location. This is a Part-Time position, Tuesday through Saturday, up to 28 hours a week, non-exempt. Please note that this position includes a training period of up to one month, with a schedule of 12:00 PM to 4:00 PM. The training duration will be tailored to the individual’s progress and ability to demonstrate proficiency. After training, the regular shift will transition to 10:00 AM to 2:00 PM.

Requirements

• A Bachelor’s degree in Social Work/Human Services or equivalent experience is preferred.
• Commitment to helping the communities in need and NYCP’s work and mission.
• Full professional proficiency level in English and Spanish is required.
• Strong knowledge of public benefits/entitlements and systems.
• Highly organized knowledge of case management databases is a plus.
• Proficient with Microsoft Office Suite, and Google Drive.
• Strong data entry and spreadsheets skills, and the ability to learn new software quickly.
• Computer literate and clerical skills with typing at least 25 words per minute.
• Comfortable working with diverse populations.
• Multi-task and work in a highly trafficked area.
• Strong customer service and interpersonal skills.

Responsibilities

• Process Intakes for all new clients of the NY Common Pantry and provide emergency food assistance.
• Screen all new clients using ACCESSNYC benefits calculator to assess eligibility for public benefits and/or entitlements.
• Negotiate which public benefits and/or entitlements will be acquired through Help 365 case management services.
• Confirm receipt of benefits and/or entitlements for each client, including Food Stamps applications through the Human Resources Administration.
• Accurately enter data into all data tracking spreadsheets maintained by Help 365 Bronx.
• Provide first-time emergency pantry assistance.
• Maintain and enter new Pantry Memberships for ongoing supplemental food assistance.
• Proceed with recertification and re-screening of benefits for Pantry Members annually.
• During pantry distribution, address membership card issues that may arise, i.e. missing cards or inactive membership cards.
• Enter accurate and timely case records in the client database.
• Other responsibilities as assigned.

Benefits

• Paid Time Off, including Vacation, Personal, and Sick
• Paid Holidays
• 403(b) Retirement Plan
• Pre-tax Transit benefits
• Employer Paid Life Insurance, and Long-Term Disability
• Voluntary Life Insurance
• Voluntary Pet Insurance

What This Job Offers

• Job Type: Part-time
• Education Level: Bachelor's degree