Part-Time Bilingual Call Center Agent

CEC Entertainment-posted 2 months ago
Part-time • Entry Level
Irving, TX
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At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! CEC Entertainment is currently recruiting for Part-Time Bilingual Call Center Agent to join our team (Internally known as Party Planners). You must be able to speak, read and write in both English and Spanish. We offer a fun and rewarding environment with set schedules, monthly contests, and a casual dress code! These are great positions for experienced call center agents, high school students currently enrolled in a vocational program, or college students. If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of sales professionals supporting our Birthday and Party celebrations, please submit your resume for immediate consideration! Hours of operation are 9:00AM to 7:00PM. Must have open availability for evening and weekends.

  • Must be Bilingual and able to communicate in English and Spanish.
  • Able to work a flexible schedule, including weekends, to support business needs.
  • Take incoming telephone calls from our Chuck E. Cheese guests; discuss location information, options for birthday parties, and organizational parties; assist guests in scheduling fundraising events.
  • Responds appropriately to our Chuck E. Cheese guest objections and questions.
  • Delivers accurate description of service regarding birthday parties and fundraising campaigns.
  • Records each call by accurately documenting status and comments in the appropriate database or platform.
  • Increase birthday party sales by delivering excellent customer service and upselling our party package options.
  • Minimize guests’ hold times by following all processes.
  • Performs other duties and aid co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.
  • High school diploma or equivalent required.
  • Post-high school education is a plus.
  • In lieu of an H.S. Diploma and 1-year experience, a candidate may currently have been enrolled in a High School Vocational Program or attending College.
  • Bilingual – English/Spanish required.
  • 1 year of call center/customer service experience highly preferred.
  • 1 year of sales experience preferred.
  • Clear verbal communication, written communication, and reading comprehension in English and Spanish required.
  • Basic computer skills (i.e. typing -35 wpm, data entry, Internet savvy, MS Windows, and Outlook).
  • Strong interpersonal and customer service skills with a sales mentality.
  • Ability to accurately interpret information, demonstrate problem-solving skills and analytical thinking.
  • Ability to work under pressure and maintain a friendly and customer service orientated persona.
  • Ability to work efficiently both independently and as part of a team.
  • Ability to prioritize work to meet deadlines and productivity goals.
  • Work Today, Get Paid Tomorrow program.
  • Employee meal discounts.
  • Perks & Discount programs.
  • Employee Referral Program.
  • CEC Cares Fund (program to assist employees during catastrophes).
  • Voluntary Medical benefits offered.
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