About the position
Reporting to the Banquet Manager, responsibilities and essential job functions include but are not limited to the following: Outgoing and friendly personality (good guest and associate interpersonal skills), working knowledge of food and beverage, working knowledge of Catered events, on and off property. Maintain close guest contact and banquet staff contact. Able to clearly communicate verbally and in writing with Banquet staff, kitchen staff and other hotel departments. Able to make management decisions in the best interest of the hotel and the guest. Able to review and maintain high quality of set-up, service and follow-up for Banquet events. Able to accurately tally beverage consumption sheets in a timely manner. Able to accurately and efficiently process Banquet checks (post, client signatures, close and process). Have professional phone and radio communication skills. Able to lead Banquet Servers, Housemen and kitchen personnel in teamwork. Able to patiently train and rigorously follow up on SMI service standards. Able to provide excellent overall design and décor of banquet space, even in the absence of client provided supplies. Be proficient in practicing safe food handling skills – must be able to direct others in doing so. Also must practice safe lifting and transporting techniques – must be able to direct others in doing so. Work harmoniously with all other SMI departments.
Responsibilities
- Maintain close guest contact and banquet staff contact.
- Clearly communicate verbally and in writing with Banquet staff, kitchen staff and other hotel departments.
- Make management decisions in the best interest of the hotel and the guest.
- Review and maintain high quality of set-up, service and follow-up for Banquet events.
- Accurately tally beverage consumption sheets in a timely manner.
- Accurately and efficiently process Banquet checks (post, client signatures, close and process).
- Lead Banquet Servers, Housemen and kitchen personnel in teamwork.
- Train and rigorously follow up on SMI service standards.
- Provide excellent overall design and décor of banquet space.
- Practice safe food handling skills and direct others in doing so.
- Practice safe lifting and transporting techniques and direct others in doing so.
Requirements
- Previous events or fine dining experience as server, captain or Banquet server.
- Working knowledge of buffet design, buffet décor and table arrangement.
- Ability to provide and generate a 'can do' attitude with staff and colleagues.
- Ability to look at the big picture and adjust the small details.
- Open availability.
- Previous Banquet experience.
Benefits
- Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities.
- Diversity & Inclusion initiatives.
