Part Time Associate - Technical Support Analyst - LAN/WAN - 3rd Shift

Publix • Lakeland, FL

246d • $18 - $32

About The Position

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune's 100 Best Companies to Work For list. Join Publix Technology as an Associate Technical Support Analyst or a Technical Support Analyst on the LAN/WAN team. The position hired will be dependent upon skillset. This position is for 3rd shift and the work schedule after the initial training period will be anywhere between the hours of 12:00am - 10:00am. Shifts will be 8-hours, four days per week.

Requirements

• For the Associate Technical Support Analyst level, High School diploma or equivalent
• For the Technical Support Analyst level, associate degree in computer science or in an analytical discipline, or equivalent experience
• 1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities
• Experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies

Nice To Haves

• CCNA, CCENT, CCNP certifications
• Experience supporting IP office telephone systems
• Experience working with trap receivers and tracing tools
• Experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)
• Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery

Responsibilities

• Level 1/2 troubleshooting of the Publix network infrastructure
• Monitoring and responding to alerts from networking devices
• Working directly with Telco vendors on circuit outages
• Escalating high severity and chronic problems to management
• Answering phones and logging incident records

Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED