Part Time Associate Patient Care Coordinator

UnitedHealth Group•Pittsfield, ME

4d•$16 - $28•Onsite

About The Position

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together. The Patient Access Representative Associates are often the first point of contact upon patient arrival and are required to have excellent customer service skills. This position will input patient information received in person or over the phone, to update the hospital system for patient demographic, insurance, financial obligation, or appointment related data for a variety of practice and hospital services. Location: Our office is located at Sebasticook Valley Hospital, 447 N Main St, Pittsfield, Maine 04967. We offer 1-4 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role or call center environment
Intermediate level of proficiency with Google & Microsoft Office products
Ability to work 24 hours per week, within 1st, 2nd or 3rd shift depending on business need
Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
Must be 18 years of age OR older

Nice To Haves

Understanding of medical terminology
1+ years of registration experience in a hospital or medical setting
Working knowledge of insurance policies and procedures and patient care settings

Responsibilities

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Coordinates patient admission needs, bed assignments, and tracking boards where applicable
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
Maintains a safe environment complying with NLH policies and procedures; reports directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed
May perform other duties upon request