Part Time Airline Customer Service Agent- Frontier Airlines

Worldwide Flight Services • Philadelphia, PA

274d • $17

About The Position

As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.

Requirements

• High school diploma or GED equivalent
• At least 1 year of experience in customer service or related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency, including the ability to input data and use relevant software
• Stay up to date on recurrent training as assigned
• Ability to obtain and maintain airport security badge
• Ability to keep up with recurrent training in a timely manner
• Ability to read, write, and speak the English language

Nice To Haves

• Previous experience in an airport, airline, or logistics environment
• Knowledge of ticketing, reservations, and fare calculation systems
• Experience handling lost and found procedures or baggage claims
• Strong organizational skills and attention to detail
• Familiarity with airport regulations and procedures
• Knowledge of international shipping and airfreight documentation
• Proficiency in a second language for assisting international travelers
• Strong conflict resolution and problem-solving abilities

Responsibilities

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check-in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close-out times and complete necessary flight documentation for accuracy.
• Handle post-departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Benefits

• Access your pay when you need it through DailyPay app
• On the spot awards offered through the Awardco Platform including gift cards and more
• Multiple options for both full and part-time employees for medical care
• Travel Discounts, Pet insurance, Discount Shopping & More
• Wellness Programs offered to all employees
• 401k program offered with company match
• Opportunity for Internal Mobility and transfers available

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED