Part Time Administrative Assistant I

Town of La Plata • La Plata, MD

76d • $20 - $23

About The Position

Serves the Town of La Plata and its citizens by performing clerical work involving substantial public contact, in person, on the telephone, and via digital media. Supports the Finance Department with basic office duties, that include but are not limited to, assisting the lead cashier with credit/collection functions of the utilities billing system during high volume periods, accepting permit applications, data entry into the Town’s financial system, and other clerical duties. This position is often the first contact citizens will have with the Town Government. Successful performance in this position requires the ability to represent the Town in a professional and helpful manner.

Requirements

• Possession of a High School diploma or GED.
• Work experience in local government, customer service, accounts receivable, and permitting.
• Knowledge of principles and practices of customer service, accounts receivable.
• Familiarity with equipment and software used in the department.
• Excellent communication skills, both oral and written for inquiries, accounting, permitting.
• Ability to work well with coworkers and individuals outside the organization.
• Ability to understand, interpret, converse, and accurately advance inquiries across varied governmental services.
• Knowledge of office practices and procedures; office machine operation; computational and mathematical accuracy; English grammar including usage and composition; professional telephone, email, and in person etiquette.
• Ability to use word processing, calendar, email, and accounting software applications on personal computer.

Nice To Haves

• Ability to maintain a very professional atmosphere in customer service with officials, co-workers, and members of the general public in routine, emergency, or emotional situations.
• Requires knowledge of municipal practices, procedures, and goals.
• Ability to work well with people dealing with a wide variety of issues and challenges.
• Skilled at handling multiple projects and short deadlines with adherence to regulations and procedures.
• Have knowledge of utility billing procedures.
• Ability to interpret utility rate schedules and customer billing records.
• Ability to determine and resolve billing errors with customers.

Responsibilities

• Assist Lead Cashier—Process utility bill payments, apply the payments to the appropriate customer accounts, reconcile the cash drawer nightly in the lead cashier's absence, and be the person primarily responsible for transporting the deposits to the bank.
• Assist Billing Coordinator—Respond to customer inquiries regarding their utility accounts, help customers set up accounts in WaterSmart (a water meter monitoring system), manage water shut-offs and turn-ons, and prepare a limited number of Utility Work Orders for Public Works employees.
• Responsible for managing the rental of Wills Park Community Building and Tilghman Lake Park – answers questions, records reservations, maintains schedule of rentals and keeps Public Works advised of schedule so they can provide required maintenance and support.
• Reviews the Farmer’s Market program activity and provides Accounts Payable with vendor payment report.
• Reviews and enters personal property reports for billing.

Benefits

• Details can be found on the Town of La Plata website.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED