Part Time Account Representative

About the position

The Part Time Account Representative I position involves supporting branch operations by learning functions of consumer finance and demonstrating proficiency by meeting or exceeding individual sales and delinquency targets/goals. The role primarily supports sales and collections efforts of the branch through respectful, compassionate, and efficient customer service. The position requires Saturday hours seasonally and as business needs require, with work hours depending on the business hours of the time zone serviced. There is no supervisory responsibility, and the position reports to the Branch Manager.

Responsibilities

• Provides exceptional customer service by proactively solving problems and presenting loan solutions based on customer needs.
• Processes credit loan applications.
• Analyzes credit & financial information for current and potential customers.
• Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintains a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.

Requirements

• Minimum of one (1) year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in the event of an emergency.

Nice-to-haves

• Cash Handling, selling and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish/English.