Parking & Transit Specialist

Yale New Haven Health•New Haven, CT

13d

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Supports the Supervisor of Parking & Transit / Photo ID by answering the phones, staffing the offices for the posted operating hours which currently are Monday through Friday, 7:30am - 4:00pm. Must work independently and effectively. Must have great customer service skills. Must be a strong, effective verbal and written communicator. Assist individuals with parking, transportation, and photo ID needs. EEO/AA/Disability/Veteran

Requirements

High School Diploma or Equivalent Required. Must have technical computer database management skills.
One (1) to two (2) years of parking experience in a large parking operation. Ability to communicate effectively both written and verbally. Computer literacy required. Demonstrates the ability to use Microsoft Office Suite (Outlook is a must), electronic spreadsheets and database management software packages. Working knowledge of parking control systems.
High level of customer service skills, multi-tasking is a must. Ability to work well with others. Must be polite and friendly. Demonstrates the ability to work effectively under pressure.
Extensive sitting, typing, and viewing computer monitors. Must have a clean criminal background.

Responsibilities

Answers directly to the Supervisor of Parking & Transit / Photo ID
Assist with the day-to-day operations of Parking & Transit / Photo ID
Answers phone and directs callers accordingly
Assists walk-ins regarding parking, transportation, and photo ID needs.
Helps to ensure the offices are open during normal business hours which currently are 7:30am - 4:00pm
Maintain accurate and updated information in the Parking & Transit / Photo ID systems
Maintain a positive, polite, and friendly attitude when dealing with the public.
Assist and attend New Employee Orientation, NEO, for the purpose of assigning and distributing new employee parking assignments.
Conduct payroll/parking audits when requested by the Supervisor of Parking & Transit / Photo ID.
Receives payment for employee parking and maintains accurate financial accounting of the same.