Parking Supervisor | Part-Time | Iowa Events Center & Casey's Center

Oakview Group•Des Moines, IA

66d•$16 - $17

About The Position

The Parking Supervisor will assist the Parking Manager in daily operations of all Iowa Events Center parking locations. Position is responsible for various administrative duties and ensuring staff has appropriate knowledge and tools for customer service focus and efficient operations.

Requirements

High school diploma or equivalent preferred
Must have a demonstrated ability to function in a fast paced, high-pressure environment
One or more years' experience in a team leadership or supervisory customer service position preferred.
Demonstrated computer experience in a Windows format including email, data entry, and typing skills.
Experience with MS Word, Excel and Outlook preferred.
Demonstrated ability to provide exceptional customer service and communication skills.
Comfortable working with the public with an outgoing and friendly personality
Ability to communicate clearly and concisely in the English language
Ability to work both independently and as part of team, remaining flexible in your role
Ability to work flexible schedule including long hours, nights, weekends and holidays.
Ability to work the majority of Arena events at the Iowa Events Center.

Responsibilities

Assist with day to day supervision of part time Parking Attendants
Organize, prepare and distribute work schedules for staffing specific event needs
Track attendance of staff according to Attendance Policy; promptly notify Manager/HR when warnings are needed
Communicate event schedules and information with parking staff
Monitor lot during events to ensure cars are parked quickly and effectively; immediately contact the Manager if issues arise
Track parking tickets and maintain daily parking records
Ability to work in all parking locations and positions
Reconcile ticket sales to cash in accordance with established accounting procedures
Prepare various operational and financial reports regarding areas of responsibility in absence of Manager
Assist Manager in communication of policy, employee coaching conversations, and process & procedure updates/information with parking staff
Assist Manager in training staff in efficient parking operations to maximize revenue
Monitor lots during events to ensure smooth ingress of the interior and exterior of the lots
Promptly and professionally resolve all customer service issues related to parking in absence of Manager
Inspect work productivity of parking attendants to ensure that the highest levels of efficiency, accuracy and customer service are met
Coordinate with Event Managers and Parking Manager to ensure accurate scheduling of staff
Assist in operation of daily events as business demands to provide excellent customer service
Greet and direct customers entering parking lots, sell parking tickets and count back correct change
Verify proper documentation all cars going through booths
Balance cash drawer at the end of shift
Set up A-frame signs, parking cones, and reserved/disabled parking signs as event needs
Identify and problem solve parking issues; prevent when possible
Provide excellent customer service assistance to internal and external clients