Parking Supervisor

ASM GlobalJacksonville, FL
5d

About The Position

Legends Global has an immediate opening for a Parking Supervisor. Responsible for overseeing the daily supervisor of the parking staff and ensuring excellent customer service at the Jacksonville Sports Complex and Prime Osborn Convention Center.

Requirements

  • Must have a valid State of Florida driver’s License
  • Ability to read signs and follow simple oral and written instructions
  • Prepare clear and concise event shift reports.
  • Excellent customer service skills and the ability to resolve situations of conflict is mandatory
  • Must be able to pass a background check to include a credit history report and meet corporate minimum requirements
  • Two years’ experience in a customer service or management environment and a minimum of two years in a supervisory role preferred.

Responsibilities

  • Prepares and assigns work location/duties of Parking Attendants and Cashiers.
  • Prepare, issue and reconcile change funds given to cashiers.
  • Conducts briefings, while providing and collecting tools/equipment given to Parking Attendants.
  • Provide guests with directions and other venue information.
  • Conduct field/lot inspections; ensure operations are running smoothly; observe/resolve potential problems; determine and report maintenance needs.
  • Assigns & supervises placement of signs, traffic cones and other event set-up materials.
  • Supervises the process of parking ticket sales in accordance with established policies and procedures.
  • Participate in the selection of parking staff; provide and/or coordinate staff training; work with employees to correct deficiencies; execute discipline procedures when required according to established policies and procedures.
  • Resolves client and guest customer service issues with the utmost courtesy, kindness and thoroughness.
  • Maintains host building contact to ensure smooth operation of event parking.
  • May assist police with traffic control, work with police regarding law enforcement issues.
  • Patrols’ parking facilities on a regular basis to ensure operational problems are met in a safe and timely manner.
  • Sets-up and makes bank deposits on an as-needed basis.
  • Other duties may be assigned.
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