Parking Superintendent - Off Street

City of Raleigh North Carolina•Raleigh, NC

42d

About The Position

The City of Raleigh is seeking a Parking Superintendent to join our Transportation department. As a leader in municipal off-street parking operations, you will play a key role in keeping our city moving. This position is responsible for planning, coordinating, and overseeing off-street parking facilities, ensuring they are safe, efficient, and accessible for the public. You will supervise staff, manage maintenance across assigned areas, and drive the successful implementation of division processes and procedures. About You: We are looking for a high-performing professional who consistently delivers quality work and takes initiative without requiring close supervision. You are self-motivated, bringing energy and accountability to every project, and are innovative, seeking creative solutions to improve operations and enhance community access to parking facilities. This candidate demonstrates leadership through action, balancing operational oversight with strategic thinking, and is committed to building efficient, customer-focused services that benefit the community. About Us: Join over twenty-five individuals that work hard to ensure parking operations run smoothly and facilities are well maintained. We work collaboratively across departments to implement efficient processes, improve customer service, and contribute to a vibrant, accessible city environment. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Requirements

Associate's Degree or 2 Years of College in Public Administration, Business Administration or related field; 5 to 7 years' experience in parking enforcement, parking system management, or related work
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
Certified Administrator of Public Parking (may be required)
Problem-Solving: Capacity to assess issues quickly, develop practical solutions, and implement improvements
Innovation and Initiative: Willingness to introduce new ideas, improve efficiency, and adapt to evolving city needs
Customer Service: Strong focus on serving the public, addressing concerns, and ensuring a positive experience in parking facilities
Conflict Resolution: Ability to mediate disputes, maintain professionalism, and build positive working relationships
Communication Skills: Clear, professional communication with staff, city officials, and the community; strong written and verbal abilities

Responsibilities

Oversees municipal off-street parking operations, including contracted vendors and facility maintenance across assigned geographic areas
Manages maintenance project, including consultant coordination, prioritization, plan review and decision making
Analyzes parking utilization to understand the balance of parking supply and demand
Develops and implement program policies, procedures, goals, and objectives to support operational excellence
Responds to service related inquires and concerns by researching complaints and implementing operational improvements
This position will require the use of a City-owned in order to perform field work on a regular basis

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