Parking Services Coordinator

Drexel University • Philadelphia, PA

378d • $35,651 - $53,477

About The Position

The Parking Services Coordinator at Drexel University is responsible for enforcing parking policies and procedures, supporting daily operations, and ensuring quality assurance at retail locations on campus. The role requires the ability to stand for long periods and travel between parking lots, with a focus on customer service and compliance with safety standards.

Requirements

• Minimum of a High School Diploma/GED.
• Minimum of 2 years of experience in a customer-facing role.
• Valid Driver's License.
• Ability to work evenings and weekends for special events, as needed.
• Strong customer service skills.
• Comfortable with driving between Drexel's campuses/facilities.
• Proficiency with Microsoft Office Suite, especially Word, Excel, and Outlook.
• Ability to work independently under limited supervision.

Nice To Haves

• Experience with cash and credit card handling.

Responsibilities

• Monitor vehicles in all surface parking lots and garage for proper permit authorization and/or daily parking paid receipt; monitor lot usage.
• Issue citations for potential violations.
• Travel between parking lots and/or Philadelphia campuses.
• Enforce daily parking regulations in locations that accept hourly or daily parking.
• Monitor lists for repeat violation offenders.
• Execute immobilization and tow-away procedures for illegally parked flagrant violators.
• Monitor all parking lots for quality assurance walks.
• Test and monitor parking equipment such as gates and other access control devices.
• Report potential defects and work requests to central office for processing.
• Report safety issues immediately for corrective action.
• Respond to customer issues in a supportive, professional, timely problem-solving manner.
• Plan and coordinate parking arrangements for events, ensuring smooth traffic flow and parking availability during peak event times.
• Support front office operations by answering questions, processing parking permit applications, and handling visitor requests.
• Handle cash and credit card transactions in a professional manner.
• Complete and submit shift start and end cash/credit reports.
• Collaborate with Drexel retail locations to ensure adherence to quality assurance standards.
• Conduct periodic inspections of retail locations to ensure cleanliness and compliance with safety standards.

Benefits

• Competitive salary range of $17.14 - $25.71 per hour.
• Comprehensive benefits package as outlined in the Benefits Brochure.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED