Parking Operations Manager

Propark Mobility • Hartford, CT

392d • $50,000 - $55,000

About The Position

The Parking Operations Manager is responsible for overseeing all aspects of parking operations, including shuttle fleet management, self-parking, and valet services. This role involves managing a team, ensuring customer satisfaction, and maintaining operational efficiency. The ideal candidate will have a background in the parking industry with a focus on hospitality, and will be expected to foster a positive work environment while driving performance and growth.

Requirements

• Previous parking industry experience with a hospitality focus.
• Progressive management experience with front-line team oversight.
• Established experience with scheduling and payroll is a plus.
• Bachelor's degree with a concentration in business is helpful but not required.
• Excellent computer skills, including Microsoft Office Products and ADP.

Nice To Haves

• Impeccable conversational and written communication skills.
• Exceptional interpersonal skills with a focus on achieving extraordinary results.
• Self-sufficient, resourceful, and decisive personality.
• Ability to see challenges as opportunities for growth.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of our client.
• Respond to operational issues when needed (at times, after normal business hours).
• Maintain the highest professional and ethical standards for both our organization and our client.

Benefits

• Competitive salary commensurate with experience plus incentive bonus potential.
• Generous time off allowances including holidays, vacation, wellness, and an extra day off for your birthday.
• Free parking while working at assigned Propark locations.
• Comprehensive benefits package including medical, dental, vision, and supplemental insurances, including pet insurance.
• Free and confidential employee assistance program (EAP) available 24/7.
• Opportunities for career growth and internal promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees