Parking Operations Manager

Propark Mobility • Boston, MA

288d • $90,000 - $100,000

About The Position

This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. Progressive management experience with front-line team oversight is essential. Established experience with scheduling and payroll is a plus. A Bachelor's degree with a concentration in business is helpful but not required.

Requirements

• Previous parking industry experience.
• Management experience in the Parking, Customer Service, and/or Hospitality Industries.
• Impeccable conversational and written communication skills.
• Excellent computer skills, including Microsoft Office Products and ADP.
• Ability to work weekends and holidays.

Nice To Haves

• Progressive management experience with front-line team oversight.
• Established experience with scheduling and payroll.
• Bachelor's degree with a concentration in business.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of our client.
• Respond to operational issues when needed (at times, after normal business hours).
• Maintain the highest professional and ethical standards for both our organization and our client.

Benefits

• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday.
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• Learning opportunities through our internal training program - Propark Think.
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
• Free parking while working at your assigned Propark location(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree