Parking Operations Account Manager - Tucson

JMH Companies•Tucson, AZ

4d•$75,000 - $90,000

About The Position

The Parking Operations Account Manager is responsible for administration of all day-to-day activities related to parking garage and surface lot management. With over 1,000 locations nationwide, we are looking to build a strong team. In this role, you will directly oversee one or more operations and are responsible for account performance for financial, government compliance, and customer/client satisfaction objectives. This position is expected to maintain relationships with the present clients to obtain references and leads to new business opportunities. Account Managers are responsible for the accountability, training, and development of all Premium Parking staff, and is expected to inspire associates to continuously improve and develop their knowledge and skills. The Account Manager reports to the Market President.

Requirements

Establish a cooperative working atmosphere among staff
Strong customer service skills and abilities
Multi-task and work independently
Communicate professionally and effectively with all levels of the organization both verbally and in written form
Exchange ideas, information, and options with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, and solutions
Apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
Proficiently use Microsoft Word and Excel to produce reports and spreadsheets
Integrate analyses of data to discover facts and/or develop knowledge concepts or interpretations
Maintain a calm demeanor in emergency situations
Demonstrate a sense of urgency and timeliness
Valid license with 3+ years driving experience
No MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 years
No more than two MINOR violations in the past year (accident, speeding)
No suspensions within the last 3 years

Nice To Haves

Parking management experience (preferred, but not required)
Ability to lead and motivate team members
Must be detail-oriented and extremely well organized.

Responsibilities

Cultivate and maintain positive, strong relationships with clients, including responding to client requests and concerns and attending meetings with property owner and real estate management organizations
Complete weekly financial reports and monthly projections, communicating with executive leadership
Maintain parking software and billing systems
Maintain familiarity with access and revenue control system hardware and software
Direct projects related to the physical operation of parking garages and surface lots including cleaning, repair, equipment maintenance and security. Maintain a first class operation at all times
Engage in the development of location-level financial and operational goals
Develop and execute marketing and operating strategies and participate in market research and new business development
Manage all parking personnel. Besides direct day-to-day management, responsibilities include recruiting, training, evaluation, and salary administration
Comply with and enforce Premium Parking company policies
Develop and maintain positive tenant relations
Manage all aspects of the tenants’ parking, including rent roll maintenance, contract files, and lease provision compliance
Lead Special Event planning and execution
Promote Premium Parking and participate in market research and new business development