Parking Manager - The National
About The Position
The Parking Manager plays a key leadership role in delivering a seamless, elevated guest experience at The National. This position oversees valet operations while also supporting front desk and guest service functions, ensuring every guest interaction—from arrival through departure—reflects the service standards and distinctive character of an Autograph Collection hotel. This role requires a hands-on, service-driven leader who excels in fast-paced environments, leads teams with confidence and accountability, and consistently prioritizes guest satisfaction and operational excellence.
Requirements
- Previous hospitality leadership experience in guest services, valet operations, or front office environments required
- Strong understanding of guest service standards in an upscale or luxury hospitality setting
- Proven ability to lead teams, manage operations, and handle guest concerns with professionalism
- Excellent communication, organization, and problem-solving skills
- Ability to remain calm and effective in a fast-paced, guest-facing environment
- Flexible availability, including evenings, weekends, and holidays
- Valid driver’s license with a clean driving record
- Ability to stand and walk for extended periods
- Ability to work both indoors and outdoors in varying weather conditions
- Ability to lift up to 25 lbs as needed
Nice To Haves
- Experience in a full-service or luxury hotel environment
- Familiarity with Autograph Collection or branded hotel standards
- Working knowledge of Lightspeed property or point-of-sale systems
- Experience with Flash Valet or similar valet management software
- Previous valet or parking operations experience
Responsibilities
- Oversee daily guest service and valet operations to ensure efficient, safe, and welcoming arrival and departure experiences
- Lead, train, schedule, and coach valet and guest service team members to meet service expectations and operational needs
- Maintain a visible presence in guest-facing areas to support service flow, address concerns, and provide service recovery when needed
- Ensure compliance with company policies, safety standards, and service procedures
- Monitor guest feedback and operational performance, identifying opportunities for improvement
- Collaborate closely with Front Office, Security, Engineering, Housekeeping, and Food & Beverage to ensure a cohesive guest experience
- Support front desk operations including check-in, check-out, and guest communication as needed
- Act as a point of escalation for guest concerns, resolving issues professionally and efficiently
- Serve as Manager on Duty (MOD) when scheduled, overseeing overall property operations and guest needs
- Ensure brand standards, service protocols, and property procedures are consistently upheld
- Foster a positive, accountable, and service-oriented team culture
- Support hiring, onboarding, training, and performance management for supervised team members
- Assist with scheduling, timekeeping, and payroll review
- Complete incident reports, daily logs, and follow-up documentation as required
- Participate in leadership meetings, service reviews, and property initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
