Parking Manager
About The Position
The Operations Manager reports directly to the General Manager of Phoenix Sky Harbor Airport Parking. This role is responsible for supporting and overseeing large-scale parking operations across multiple parking facilities at Phoenix Sky Harbor International Airport. This role ensures operational excellence, financial integrity, safety compliance, and exceptional customer service in a high-volume airport environment. The ideal candidate has prior experience managing large, complex parking operations such as airports, universities, healthcare campuses, or major sporting/event venues.
Requirements
- Minimum 3–5 years of management experience in large-scale parking operations (airport, university, hospital, municipal, or major event venue).
- Experience managing high-volume customer operations.
- Knowledge of Parking Revenue Control Systems (PRCS).
- Strong understanding of revenue collection processes and internal controls.
- Experience leading large teams across multiple shifts.
- Proven ability to manage operational and financial performance metrics.
- Strong communication and problem-solving skills.
Nice To Haves
- Experience in airport parking operations.
- Knowledge of valet operations.
- Knowledge of shuttle transportation operations.
- Experience with lot maintenance.
- Familiarity with dynamic pricing or reservation platforms.
Responsibilities
- Oversee daily operations across multiple parking facilities, including garages and surface lots.
- Manage high customer volume environments while maintaining efficiency and service standards.
- Ensure facilities are properly staffed and aligned with operational demands.
- Support valet, shuttle, and lot maintenance operations.
- Maintain strong working knowledge of Parking Revenue Control Systems (PRCS).
- Ensure accuracy and integrity of revenue collection processes (cash, credit, validation, reservations).
- Monitor audits, revenue reports, variances, and exception activity.
- Collaborate with audit and finance teams to ensure compliance and reporting accuracy.
- Identify operational improvements that protect and grow revenue.
- Enforce all airport, company, and regulatory safety protocols.
- Conduct routine safety inspections and ensure proper documentation.
- Support incident investigations and corrective action implementation.
- Maintain compliance with ADA requirements and transportation regulations.
- Promote a culture of exceptional service in high-traffic environments.
- Resolve escalated customer concerns professionally and efficiently.
- Monitor service standards across cashiering, valet, shuttle, and customer service teams.
- Lead supervisors, frontline staff, and operational support teams.
- Provide coaching, training, and performance management.
- Assist in workforce planning, scheduling, and labor optimization.
- Support cross-training across valet, shuttle, and maintenance functions.
Benefits
- Medical, dental, vision, life insurance coverage for full-time, eligible employees.
- Flexible Spending Accounts full-time, eligible employees
- 401k
- Vacation/Sick for full-time and part-time employees
- Holiday full-time and part-time employees
- Discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
