Central Market Austin Westgate Parking Lot Attendant- Part-Time

H-E-B•Austin, TX

45d•Onsite

About The Position

The Service Rep - Parking Lot Attendant [PLA] provides customer service through packaging and carrying out purchases for customers and support in all aspects of customer service. Works well under immediate supervision and some detailed verbal and written instructions. Basic skills in procedures, techniques, materials, and/or equipment appropriate to area.

Requirements

Typically requires 0-2 years experience
No prior experience or training required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Speak clearly and concisely
Willingly adapt to shifting or competing priorities
Stay focused despite interruptions.
Remain calm and reasonable intense or stressful situations
Follow accepted guidelines, rules, and procedures in actions
Good Customer Service skills
Complete all necessary training courses/ models
Good communication and interpersonal skills
Physical requirements: Lift and carry moderately heavy loads; bend, kneel, reach, squat, push and pull
Maintain a high level of productivity and efficiency standards- Standing (for max of 3 hrs)

Responsibilities

Packages customer purchases in the correct and efficient manner
Assists customers in carrying out their purchases
Assists customers with product questions
Engages the customer in appropriate discussion regarding items they are purchasing, including discussion about: taste profile, complimentary items/side dishes, suggested preparation techniques, etc.
May be required to return merchandise to shelves
Provides fast, efficient, friendly service with a smile
Ability to provide direction to CSAs in the parking lot
Keep Baskets off of lot by nesting them in corals and then bringing them to the front
Ensure there are ample baskets at all entrances for Customers to shop
Assist Customers in unloading merchandise to their vehicle and carry outs
Ensure Sani-Wipes are available for Customers to use
Communicate issues in the parking lot to Service Manager, and Director
Ensure Kids Carts, Electric Carts, Infant seats are clean and sanitary
Ensure Electric Carts are charged and in working conditions
Responsible for providing water
Walks parking lot, searching for abandoned shopping carts
Involve others when necessary to address Customer's needs