Lot Auditor - Twin Cities

Parking Management Company•Minneapolis, MN

5d•$16 - $18•Onsite

About The Position

The Parking Lot Attendant plays a vital role in ensuring smooth and efficient parking experience for guests. This position involves directing vehicles, assisting customers, monitoring parking lot activity, and maintaining a safe, organized, and welcoming environment. The ideal candidate is customer-focused, attentive to detail, and capable of working outdoors in various conditions. Primary Objective: To provide exceptional customer service while maintaining a safe and orderly parking environment. The Parking Lot Attendant ensures efficient traffic flow, enforces parking policies, assists guests with inquiries, and upholds the overall security and cleanliness of the parking area.

Requirements

High school diploma or general education degree (GED)
Customer service experience preferred
customer service attitude and a willing, helpful demeanor is mandatory
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
Team members must maintain a professional appearance and adhere to uniform and grooming standards.
Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Responsibilities

Ticketing and Payment Handling: Issue parking tickets to guests and accurately process payments, maintaining responsibility for money collection and related paperwork.
Reporting and Documentation: Complete shift reports detailing tickets issued, revenue collected, and operational data. Maintain logs of vehicle arrivals and parking operations.
Administrative Duties: Label key numbers for valet-parked vehicles, record vehicle descriptions, and maintain an organized inventory of parked cars.
Security and Compliance: Conduct regular inspections, issue notices for unauthorized vehicles, ensure all parked vehicles are properly secured, and report any safety concerns to management. Monitor parking areas for unsafe or suspicious activity and report concerns promptly to supervisors or management.
Lot Maintenance: Keep the parking lot and attendant booth clean, performing basic housekeeping and janitorial tasks as needed.
Customer Service: Assist guests with payment processing, provide parking information, and maintain a friendly, service-oriented approach in all guest interactions.
Communication and Teamwork: Use proper two-way radio etiquette, maintain clear communication with team members, and foster a cooperative work environment.
Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.