Parking & Ground Transportation Operations Analyst

About the position

The Parking & Ground Transportation Operations Analyst is responsible for supporting and assisting in enforcing operating rules, regulations, provisions of contracts, ground transportation functions, data collection and reporting with emphasis on landside operations. Other responsibilities include monitoring and enforcing procedures that ensure landside safety during construction.

Responsibilities

• Monitors, follows up, and enforces compliance on all landside agreements, leases, permit terms and conditions, rules, regulations, policies and procedures, including conducting inspections of landside facilities and services.
• Identifies, analyzes, and processes data to interpret trends or patterns and generate summaries and reports as well as developing new process improvement opportunities.
• Prepares a variety of amendments, permits, and other legal documents for review and maintains accurate records of all lease and concession agreements.
• Assists with implementation of procedures to ensure landside safety during construction and other abnormal activities.
• Initiates and cultivates communication with airport tenants, other airport users, and business partners.
• Creates and maintains the authorization of taxicab service companies, the permitting of commercial vehicle companies, and the licensing of TNCs.
• Assists customers and tenants with facility and service needs.
• Maintains a safe working environment for support staff consistent with MNAA safety procedures.
• Reports safety concerns or violations to the responsible division.
• Takes administrative action against a driver/company in the absence of supervisory personnel.
• Demonstrates a pro-active, problem-solving mindset.
• Responds to the airport in the event of an incident or emergency.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Requirements

• Bachelor's Degree in Aviation, Airport Management, Business/Public Administration, Statistics, Finance or a related field.
• 2 years of customer service experience.
• 2 years of contract management experience.
• 2 years of analytics, data management and reporting experience.
• Proficiency in Microsoft Office applications (intermediate/advanced).
• Valid Driver's License.

Nice-to-haves

• 2 years of aviation experience.
• Proficiency in Power BI, Tableau, or Python experience.

Benefits

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave