Parking Enforcement Manager

Bethlehem Parking Authority • Bethlehem, PA

390d • $70,000 - $80,000

About The Position

The Parking Enforcement Manager oversees the daily operations of the Bethlehem Parking Authority's enforcement team. This role requires a motivated individual who excels in problem-solving and fosters a positive team culture. The manager will be responsible for managing team members, maintaining standard operating procedures, and addressing parking-related issues within the community.

Requirements

• 3 - 5 years experience in Parking Enforcement, Parking Operations, or a combination of is required.
• Working within a Municipal or University parking organization is required.
• Bachelor's degree in a related field is preferred.
• Proficient in Parking Enforcement management methods and practices.
• Proficient in parking operations, parking operations equipment and traffic operations.
• Proficient with modern parking enforcement hardware and operating platforms.
• Management of Team Members within a team-oriented atmosphere.
• Experience in onboarding and implementing new technologies and policies to maximize operational efficiencies.

Nice To Haves

• Customer service experience (1 year preferred).
• Ability to commute to Bethlehem, PA 18018 (required).
• Ability to relocate to Bethlehem, PA 18018 before starting work (preferred).

Responsibilities

• Manages Team Members, including hiring, onboarding, training, engagement, coaching, counseling, and performance management.
• Maintains standard operating procedures (SOPs).
• Responds to and resolves inquiries and complaints.
• Maintains accurate records, compiles and reviews data and related documentation.
• Manages parking enforcement routes and schedules; identifies parking problem areas and proactively identifies solutions to assist with parking concerns.
• Participates in a variety of data collection activities pertinent to performance evaluations, complaints, and Parking Enforcement operating efficiencies.
• Provides and implements necessary procedures and staffing relating to parking control for special events.
• Participates as a liaison to multiple business and City of Bethlehem organizations.
• Makes recommendations on the purchase and care of parking and enforcement equipment, software, and applications.
• Monitors and inspects work in progress and upon completion by consultants and contractors.
• Performs all other related duties as assigned.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree