Parking Electronics Field Service & Support Technician

Designa•Los Angeles, CA

9d•$35 - $40•Hybrid

About The Position

This is a high-level service and support role responsible for delivering both onsite and remote technical assistance to DESIGNA customers within the Parking Access and Revenue Control Systems industry. The position ensures optimal system performance for existing contract customers while also supporting new system installations, as well as ongoing maintenance and upgrades across assigned regions. This role is ideal for a well-rounded technician who can handle installation, maintenance, troubleshooting, and customer interaction, while ensuring DESIGNA systems meet performance standards and customer expectations.

Requirements

Experience in technical service, field service, or equipment maintenance
5-7 years' experience in a Field technician/ Support role
Strong troubleshooting and problem-solving skills
Ability to work independently and in a team environment
Effective communication and customer service skills
Willingness to travel and perform onsite service work
Valid Driver's License

Nice To Haves

Experience with electrical and mechanical environments, as well as System application or network systems preferred
Associate’s or Bachelor’s degree in a related technical or engineering field preferred

Responsibilities

Provide onsite and remote technical support to DESIGNA customers
Ensure contract customer systems are operating at optimal performance levels
Perform service actions, troubleshooting, and repairs on equipment and systems
Diagnose and resolve technical issues with machinery and PARCS systems
Deliver high-quality customer service during all service interactions
Assist with the installation, configuration, and testing of new PARCS systems
Support initial system setup in collaboration with network teams and system engineers
Ensure proper system functionality prior to customer handoff
Perform preventative maintenance (PMs) and routine service tasks
Conduct monthly Data PMs for contract customers in assigned regions
Apply system upgrades, patches, and updates as required
Provide basic training to customers on new and existing systems
Ensure customers understand proper equipment usage and system functionality
Maintain strong relationships to ensure ongoing customer satisfaction
Document all work performed and produce detailed service reports
Communicate effectively with Field Operations Managers, Supervisors, and technical teams
Coordinate scheduling and service activities with internal teams
Operate company vehicles and equipment in a safe and compliant manner
Follow all company safety policies and procedures