Parking Customer Service Agent

Virginia Tech•Blacksburg, VA

4d•$42,000•Onsite

About The Position

Join the team that helps keep Virginia Tech moving! Parking Services is looking for a friendly, detail-oriented Parking Customer Service Agent to assist students, employees, and visitors with permits, payments, and parking information while providing exceptional customer service. This role combines customer interaction, financial processing, and supporting major campus events in a fast-paced environment. If you enjoy helping people and want to be part of a team that supports the Hokie community every day, we encourage you to apply! Job Description At Auxiliary and Business Services (ABS), our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day, the unwavering commitment of the ABS team brings this mission to life. Through our work, we ensure that students, faculty, staff, and visitors have access to the resources and support they need to thrive in their academic, professional, and personal endeavors. The Parking Customer Service Agent is responsible for providing parking services support to employees, students, and visitors of the Virginia Tech campus. General responsibilities of this position include: providing excellent customer service to a diverse group of customers, selling and issuing parking permits, processing citation payments, and performing data entry to process information into the Flex Parking database system. The incumbent will perform report maintenance, daily cash drawer balance, permit inventory, weekly processing of meter collections, and daily processing of returned mail. Additional duties for this position may include being the backup for the Receptionist. This position is responsible for collecting the majority of the revenue received at Parking Services and may require additional hours on nights, weekends, or special events. It is also mainly performed in an office environment and involves considerable sitting and standing for long periods of time, including repetitive motion through the use of a computer. The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies Virginia Tech’s Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).

Requirements

Strong customer service and cashiering experience in a high-demand environment.
Experience reconciling accounts and/or reports.
Data entry experience.
Demonstrated proficiency with Microsoft Office programs such as Excel and Word.
Excellent interpersonal and communication skills.
Ability to work with diverse and difficult customers in a team-based environment.
Ability to provide accurate, detail-oriented results on a consistent basis.
Must be able to safely and frequently move and handle up to 30 lbs.
Work is primarily performed in an office environment and involves considerable sitting and Standing for long periods of time and repetitive motion through the use of a computer.
May need to work additional hours outside of normal schedule to meet the needs of the department and division.
Must be able to work in a variety of weather conditions.

Nice To Haves

Experience working with database applications.
Knowledge of Virginia Tech Campus.
Knowledge of parking rules and regulations.

Responsibilities

providing excellent customer service to a diverse group of customers
selling and issuing parking permits
processing citation payments
performing data entry to process information into the Flex Parking database system
perform report maintenance
daily cash drawer balance
permit inventory
weekly processing of meter collections
daily processing of returned mail
backup for the Receptionist